Orders and Shipping
Normally your order is shipped within 48 hours of the time we receive it, but during the holidays please place your order early so we can make sure it will get there on time for your holiday gift giving. For a FREE catalog call us at 1-800-858-3121 or Email us at: email@example.com.
TO ORDER BY MAIL: Please complete the order form making sure to include FULL address and phone number if available. Indicate when you would like the order to arrive --- Now, or specify the approximate date. Please mail to: Vermont Maple Outlet, 3929 VT Rte 15, Jeffersonville, VT 05464.
TO ORDER BY PHONE: Call 1-800-858-3121 between 9:00 am and 5:00 pm EST seven days a week. Please have your order complete and credit card number and expiration date ready to expedite the ordering process.
REGULAR SHIPMENT: We ship via U.P.S. ground service whenever possible in the continental United State. Please be sure to include a proper street address-incorrect addresses will be charged for address corrections. When shipping to P.O. Boxes, APO, FPO, Alaska, Hawaii, Puerto Rico or U.S. Virgin Islands please call for additional shipping charges.
SECOND DAY AIR DELIVERY: If you're in a hurry, your orders can be shipped via UPS Second Day Air. Please call for additional 2nd day air shipping charges. All packages with ham or bacon shipped within the 48 states except ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, DC & MD will be shipped Air for which our air service rates already apply. All packages containing meat are available for shipment October through April only.
We DO NOT ship the pure maple candy, cheese or gift boxes containing either of these items during the hot summer months because of the extreme heat during the travel time. Gift box substitutions can be made for these items that are non-perishable. Please call 1-800-858-3121 for details.
GUARANTEED OVERNIGHT DELIVERY: Any order can be delivered overnight within the 48 states using U.P.S. Next Day Air. Call for added charges.
SHIPPING TO FOREIGN COUNTRIES: Sorry we cannot ship meat or cheese outside the U.S. Please call for shipping rates on other products.
PAYMENT: You can pay by check, money order, Visa, MasterCard, Discover or American Express. Make checks payable to Vermont Maple Outlet in U.S. funds only. For credit card orders please include the card number, expiration date, name as it appears on the card and authorized signature. Sorry, no C.O.D.'s.
BUSINESS GIFTS: Personalized gift requests are welcomed. Volume discounts available. Contact us for details at 1-800-858-3121 or E-mail us at firstname.lastname@example.org.
Customer Service: We thank you for your business and guarantee to handle each order to your satisfaction. If you have a comment or problem with your order, please do not hesitate to call Customer Service at 800-858-3121. We reserve the right to substitute product if necessary. We also are not responsible if the product label or package size changes without notice.
VERMONT MAPLE OUTLET MONEY BACK GUARANTEE: If for any reason you are not totally satisfied with any product you buy from us - return the product to us within 30 days of purchase date and we'll give you your money back or replace the product - whichever you choose.